Facts, Answers and Questions
When am I invoiced for my water usage?
The District sends out water statements on the last business day of each month.
When will I receive my water invoice?
You should receive a water statement on or around the 5th of each month. If you have not received your bill, please call our office to request a reprint.
When is my water payment due?
All payments should be received by close of business day on the 15th of each month.
What are the late payment fees?
It is our hope that all customers are able to pay on time to avoid penalty, however, for those payments not received by the 15th of each month, the account will be assessed a $10 or 5% penalty (whichever is greater) on the unpaid balance.
Can I make an advance payment?
Absolutely. If you are going to be out of town, you can pre-pay by check or online via our website.
Do you offer direct-electronic pay from my bank account?
Yes. Online payments are available on the home page or the link under the Fees & Charges tab. There is a $.49 fee for ACH payments and $.25 plus 3% fee on the amount of the payment for credit card payments. Online payments follow the banking rule--if made after 4pm, the payment will be posted with the next days business date.
How do I know if I have a water leak?
Leaks are a common cause of higher-than-expected water bills. Your water meter may be your most useful tool in identifying water leaks on your property.
Water leaks are costly and wasteful. A standard hose accidentally left on can waste as much as 28,000 gallons in a 24 hour period. A continuously running toilet can use as much as 4,000 gallons of water per day. A slow faucet drip can use as much as 5,000 gallons per month.
Water Leaks Cost Money
To check for leaks
- Locate your water meter.
- Potable meters are generally located in your basement.
- Irrigation meters are located in a meter pit in the front or rear of the property.
- In Todd Creek Village filings 1-4 and Fox Ridge your meter is located at the back of your property.
- All other subdivisions, the meter is located in a pit at the front of your property.
- Once you’ve located the meter
- Turn off all water faucets and appliances or sprinkler systems that use water.
- Check the number on the dial on your water meter and record your reading.
- After 30 minutes, record another meter reading.
- Compare your readings, your 2 readings should be the same because no water should have been used.
- If the dial has moved, you have a leak.
- If the needle on dial is moving, check running toilets and faucets.
- If you are unable to determine where the leak is coming from, please contact a plumber or landscaper to assist you with this problem.
The District reads meters in one thousand gallon increments. Please note the meter pictured above. To determine how much water you might be wasting from a dripping faucet, toilet or shower head, check out this web site.
10450 E 159th Ct. | Brighton, CO 80602 | 303.637.0344 | fax 303.637.0423